Contact Sora 3
Get help with your account, video generations, credits, billing, partnerships, or compliance questions.
Contact Details
Sora 3 is an AI video generator available at https://sora3ai.video. Our support team handles every request by email.
For support, billing, refund, account, partnership, or compliance questions, write to us at:
Email: support@sora3ai.video
We aim to reply to support requests within 2 business days.
What to Include
- The email address you use to sign in to Sora 3
- Your order number or payment receipt ID for billing questions
- For generation issues, the prompt and settings you used, or a screenshot of the video in My Creations
- A short description of the problem, plus screenshots or error messages if you have them
Never send passwords, one-time codes, full card numbers, or other sensitive credentials by email.
Billing and Payments
Sora 3 offers subscription plans and one-time credit packs. Available payment methods may vary by region and checkout currency.
For failed payments, duplicate charges, invoices, cancellations, or refund requests, email support@sora3ai.video.