Privacy Policy

Introduction

This Privacy Policy explains how Sora 3 ("Sora 3", "we", "us"), the AI video generator available at https://sora3ai.video, collects, uses, and protects your information when you visit the website, create an account, or generate videos from text prompts, images, and reference media.

By using Sora 3, you agree to the practices described in this policy. If you do not agree, please do not use the service.

Information We Collect

1. Account Information

   • What we collect: your name, email address, profile image, and sign-in details when you register with email or a third-party login.
   • Why: to create and manage your account, keep it secure, and provide customer support.

2. Content You Submit and Generate

   • What we collect: text prompts, uploaded images, first and last frames, reference images, reference video clips, reference audio clips, and the videos generated from them.
   • Why: to run each generation request, show your history in My Creations, let you download results, and enforce our content and safety rules.

3. Payment and Billing Information

   • What we collect: plan, credit purchases, order history, and billing details. Card data is handled by our payment processors; we do not store full card numbers.
   • Why: to process subscriptions and credit packs, add credits to your account, prevent fraud, and meet accounting obligations.

4. Usage and Device Information

   • What we collect: pages visited, features used, generation settings, credit usage, referral and campaign parameters, IP address, browser type, operating system, and device type.
   • Why: to operate and improve the service, measure performance, troubleshoot errors, and detect abuse.

5. Cookies and Similar Technologies

   • What we collect: small files and local storage entries that remember your session, language, and preferences, and that support analytics and advertising measurement.
   • Why: to keep you signed in, remember settings, and understand how the site is used. You can control cookies through your browser settings.

How We Use Your Information

• To provide, maintain, and secure the Sora 3 video generation service
• To process payments and manage your credits and subscription
• To respond to support requests and send important service notices
• To review prompts and uploads for safety and to prevent misuse such as unauthorized deepfakes
• To analyze usage in aggregate and improve features, quality, and reliability
• To comply with legal obligations and enforce our Terms of Service

Data Storage and Security

Your data is stored with reputable hosting and cloud storage providers. We use encryption in transit, access controls, and other reasonable safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep account information for as long as your account is active. Generated videos and uploaded media are kept so they remain available in your history until you delete them or close your account, unless a longer period is required by law or needed to resolve disputes and enforce our terms. Billing records are retained as required for tax and accounting purposes.

Sharing and Disclosure

We do not sell your personal information. We share information only:

• With service providers that help us operate Sora 3 (for example hosting, storage, video processing, payments, email delivery, analytics, and customer support), under confidentiality and data protection obligations
• To comply with the law, a court order, or a lawful request from public authorities
• To protect the rights, property, or safety of Sora 3, our users, or others
• In connection with a merger, acquisition, or sale of assets, with notice where required

International Transfers

Sora 3 is used worldwide, and your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at support@sora3ai.video. We may need to verify your identity before responding.

Children's Privacy

Sora 3 is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date above will be updated. Please review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Service: Sora 3 (https://sora3ai.video) Email: support@sora3ai.video